About Elite Auto Repair
Elite Auto Repair is a leading automotive repair company dedicated to providing exceptional service and unparalleled quality in automotive maintenance and repair. With a reputation for excellence in customer service and technical expertise, we are committed to ensuring that every customer’s vehicle receives the highest level of care and attention.
Job Summary:
As a Service Advisor at Elite Auto Repair, you will play a pivotal role in ensuring our customers receive top-notch service and support throughout their automotive service experience. You will serve as a trusted liaison between our customers and our skilled technicians, offering expert advice and guidance while overseeing the seamless flow of service operations.
Key Responsibilities:
- Appointment Scheduling: Schedule service appointments, ensuring efficient allocation of resources and adherence to deadlines.
- Customer Interaction: Provide a warm and welcoming environment for customers, actively listen to their concerns, and gather detailed information about their vehicle’s issues.
- Proactive Customer Communication: Maintain continuous and transparent communication with customers regarding required repairs, alterations in cost estimates, and the anticipated vehicle readiness timeline, ensuring utmost customer enlightenment.
- Comprehensive Delivery Protocol: Execute an active and comprehensive delivery process during customer pick-up, conducting a detailed review of all executed work and a comprehensive examination of the final invoice.
- Exemplary Customer Service Standards: Uphold exceptional customer service standards as a cornerstone of your daily operations, consistently aiming for unparalleled customer satisfaction.
- Professional Development: Enhance your expertise by actively participating in educational opportunities offered by the organization or manufacturer, ensuring ongoing professional growth and proficiency.
- Service Recommendations: Evaluate vehicle conditions and consult with technicians to accurately diagnose and recommend necessary repairs or maintenance services.
- Cost Estimation: Prepare and explain detailed cost estimates to customers, ensuring transparency and clarity regarding service charges and potential additional repairs.
- Upselling and Customer Education: Educate customers about the benefits of recommended services and any available promotions, warranties, or maintenance plans to enhance customer satisfaction and loyalty.
- Quality Control: Inspect completed work to ensure it meets the highest standards of quality and safety, and explain the work performed to customers upon vehicle pickup.
- Documentation: Maintain accurate records of customer interactions, service details, and invoicing information in the company’s database.
- Conflict Resolution: Handle customer complaints or concerns with professionalism and a commitment to finding effective solutions.
- Team Collaboration: Collaborate closely with service technicians and other team members to facilitate efficient workflow and maintain exceptional service quality.
Qualifications:
- A high school education or its equivalent is the minimum educational requirement, providing a solid foundation for the candidate to excel in this position.
- The ideal candidate should possess the physical capability to lift objects weighing up to 100 pounds, ensuring they can handle demanding tasks effectively.
- Proficiency in Microsoft Office is a crucial skill for this role, enabling the candidate to efficiently manage and analyze data, create reports, and communicate effectively.
- Proven experience as a Service Advisor or in a customer service role within the automotive industry.
- Strong knowledge of automotive systems, repairs, and maintenance procedures.
- Excellent interpersonal and communication skills, both written and verbal.
- Exceptional customer service orientation with a focus on building long-term relationships.
- Proficiency in computer software and systems used for scheduling, record-keeping, and communication.
- Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
- Professional appearance and demeanor.
Benefits:
- Competitive salary and performance-based incentives.
- Ongoing training and development opportunities.
- Positive and collaborative work environment.
How to Apply:
If you are passionate about providing top-quality automotive service and excel in customer communication, we invite you to join our team at Elite Auto Repair. To apply, please send your
If you are passionate about providing top-quality automotive service and excel in customer communication, we invite you to join our team at Elite Auto Repair. To apply, please send your resume and a cover letter explaining your qualifications and interest in the Service Advisor role to operations@eliteautorepair.org.
Elite Auto Repair is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
